Mastercool’s RMA process is a three step process designed to expedite your Return Requests:

1. Please complete this RMA form and submit the message for processing by Mastercool’s Return Division.
2. Once processing has completed Mastercool will submit an email containing your RMA number and return information to the specified email address in this form.
3. Follow the instruction from the email to expedite your return claim

You may also download the RMA form and fax it to us at (973) 252-2455

  • Item Information

  • Contact Information

  • Detailed Description