RETURN REQUEST FORM
Mastercool’s RMA process is a three step process designed to expedite your Return Requests:
1. Please complete this RMA form and submit the message for processing by Mastercool’s Return Division.
2. Once processing has completed Mastercool will submit an email containing your RMA number and return information to the specified email address in this form.
3. Follow the instruction from the email to expedite your return claim
You may also download the RMA form and fax it to us at (973) 252-2455
MASTERCOOL Inc.® warrants this product against defects in material and workmanship for a period of one year (exceptions listed below) from date of purchase to original user. This warranty does not cover failure due to abuse, improper usage, neglect or progressive wear and tear. Warranty becomes valid to the original user when this form and proof of purchase is submitted within 30 days of purchase.
Warranty service is provided through the factory only.
Please Note: The following products are considered Limited Warranty Items
(90 day warranty from purchase date.)
• All Adapters (parts from kit # 70053, 70092, 71100)
• All Die Sets (parts from kit # 71300, 71400, 71450, 71475, 71485, 71700, 72300, 72400, 72450, 72475, 72480, 72485)
• All Expander Heads (parts from kit # 71600, 71600-A, 71650, 71650-A, 71675, 71676)
• Crimping Dies (parts from kit # 71500, 71500-A, 71550)
• Rubber Gaskets
• Hose Gaskets
• Analog Gauges and Lenses